Mint mini dress with rose detail
DELIVERY
Delivery is made within 5 working days from the moment of confirmation of the availability of the ordered items. The delivery price is €5.00 for orders under €99.99. Above €100.00 delivery is free.
Delivery to your home address is carried out by the DPD delivery service, and delivery to Box Now parcel machines is also possible, and payment is possible:
- By credit and debit cards (Diners, American Express, Visa, Mastercard, Maestro) - payment of the entire amount in advance, at the time of closing the order
- Cash on delivery (cash) – when picking up the shipment, the entire amount is paid to the delivery service worker. If the delivery is to a Box Now parcel machine, payment on delivery is made via internet banking via the link they send you.
- By bank transfer - payment to the designated account of Cipelice Craft for Trade
- PayPal - card payment via PayPal
Packages ordered on weekdays by 12:00 noon will be delivered the next business day.
Dear customers, we want your shopping experience to be pleasant. If you still need to return or exchange a product, please read the terms and conditions and follow the instructions:
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Deadline for return or exchange
You can request a return or exchange of items within 15 days of receiving the package .- We consider the collection completed 2 working days after sending the package , unless there is a delay. In this case, the number of days of delivery delay is added.
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Product return conditions
For a return to be approved, products must meet the following conditions:- They must not be worn, used or damaged.
- They must be returned in their original, undamaged packaging.
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Return or exchange procedure
- Log in to your account on our website.
- You will find detailed instructions for a return or exchange within your user account.
- Once we receive and inspect the returned product, we will notify you of the refund/exchange status.
If you have any additional questions, please feel free to contact us at info@cipelice.com.hr.
Thank you for your understanding and for being part of our team of satisfied customers!
Need help choosing a size?
Feel free to contact us via email info@cipelice.com.hr or via Instagram profile @cipelicee
Frequently asked questions
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After we ship your order, you will receive an email with tracking information.
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Yes, we offer international shipping. Costs and delivery times may vary by destination. You can see all the information at the end of the purchase when you select the country of delivery.
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Of course, we use Stripe, the most popular card payment provider in the world, to collect online card payments.
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Simply request a return of your shoes via our portal povrat.cipelice.com.hr, where you can also track the status of your return.
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After you request a return, our employees will contact you and arrange a time to pick up the package at your address. After we receive the package, we make the refund using the original payment method, if it was cash on delivery, we will need your IBAN.
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It takes up to 10 days for the refund to appear on your bank statement, depending on your bank.