Trade Ačko društvo Cipelice obrt za trgovinje, Trg Ante Starčevića 7, 10000 Zagreb, OIB: 45275915337 (hereinafter: Company), in accordance with the provisions of art. 7 of the Act on the Protection of Personal Data (Official Gazette, No. 106/12 - consolidated text) and the provisions of Art. 7. Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation ) informs all users regarding the processing of personal data

Privacy statement

Valid from: July 2022.
This Privacy Statement applies to the Company and all its websites and other applications. This Privacy Statement describes how we collect and use information that may include personal information that you provide on our websites. It also describes the choices you have about our use of your personal information and how you can access and update that information.

This Privacy Statement is considered an addition to the provisions of the General Terms and Conditions of Cipelica web shop.

This Privacy Statement is published on the website www.cipelice.com.hr and applies to any and all users of the Company's services in terms of privacy, especially in terms of the Personal Data Protection Act of the Republic of Croatia and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation).

Data collection

The types of personal data we collect include:

your name, surname, email address, telephone number and home address, personal identification number, ID number or passport number
A photocopied, scanned or photographed ID or passport and date of birth may be collected for identification purposes, either at the request of the delivery vehicle driver or by application. Biometric data (such as a photo of your face) from ID cards or passports, even when you upload them to our website or web application, will never be stored or processed. You may be denied service (eg delivery of a parcel if you do not provide an ID or passport). The bank account number can be collected for the purpose of transferring money when paying the recipient by cash on delivery or your request for a refund when canceling a purchase and returning goods.

Videos can be collected in any of the Company's premises. If voice recordings are collected, we will always notify you. Videos are collected primarily for quality, security and fraud detection. Your vehicle's license plate may be on the video.

Credit card information (card type, credit card number, name on the card, expiration date and security code) if payment by credit card is offered for a particular service in accordance with credit card policies and credit card processors. Information you provide in connection with your marketing preferences or when participating in surveys, contests or promotional offers.

You can always choose which personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be affected or you may be denied services.

Data we collect automatically

When you use our website, we also collect information automatically, some of which may be personal data. This includes information such as language settings, IP address, location, device settings, device operating system, login information, usage time, requested URL, status report, user agent (browser version information), operating system, browsing history, user IF of external services such as social networks (if you agree and expressly allow this) and the type of data viewed. We may also collect data automatically through cookies.

Processing purposes

We use your data for the following purposes:

A. Shipping Information
We use your personal information to complete and manage your delivery requests or the requests of another party involved in the delivery process including the shipper, consignee, payee and our subcontractors that may arise from the use of our online or offline services.

B. Customer Service
We use your personal data to provide the Company's services.

C. User Reviews
We may use your information to send you an email invitation to write a customer review after we provide you with a service. This can help other users choose the service that best suits them. If you submit a user review, it may be published on our website.

D. Marketing activities
We also use your data for marketing purposes, to the extent permitted by law. When we use your personal information for direct marketing purposes (eg commercial newsletters and marketing notices about new products and services or other offers we think will be of interest to you), we include an unsubscribe link if you do not want us to continue sending them to you.

E. Other communications
Depending on the information you have given us, we may contact you by e-mail, mail, phone or SMS. There can be several reasons for this.

and. If necessary, we will take over and respond to your requests.

b. If you have not completed your purchase or your package has not been delivered, we may send you an email or send you an SMS as a reminder to proceed with your delivery request, and in particular an email if a delivery exception occurs (e.g. the package was sent to the wrong address, the consignee was absent or similar events).

c. When you use our services, we may send you a questionnaire or invitation to write a review about your experience with our website. We believe that this additional service is useful for both you and us because we can improve our website based on your feedback.

F. Analysis, Improvement and Research
We use personal data to conduct research and analysis. We may engage a third party to implement them on our behalf. We may share or disclose the results of such research (including to third parties) in an anonymous, aggregate form. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our online delivery services.

G. Security, Fraud Detection and Prevention
We use information that may include personal information to prevent fraud and other illegal or unauthorized activity. We also use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, including user authentication. For this purpose, personal data may be shared with third parties such as law enforcement agencies, all in accordance with applicable laws and external advisors.

H. Legal Purposes and Compliance
In certain cases, the information you provide to us, which may include personal information, is necessary to resolve legal disputes or complaints, for regulatory investigations and compliance, to enforce the agreement(s), or to comply with legal requests from law enforcement authorities if it is legally prescribed.

If we use automated means to process personal data, which results in legal effects or significantly affects you, we will use reasonable measures to protect your rights and freedoms, including the right to human intervention.

We will never process personal data in an automated decision-making process that would place you in a subordinate position vis-à-vis other private individuals.

Legal foundations

With respect to purposes A and B, we rely on the performance of contracts: The use of your data may be necessary for the performance of a contract that you or another party has entered into with us for the provision of delivery and purchase services. For example, if you use our services to order products and delivery online or offline, we will use your information to fulfill our obligation to carry out and manage that service under the contract we entered into with you. If there is no separate contract, the General Terms and Conditions of Business and the General Terms of Use of the Internet and Internet Applications shall apply.

With respect to purposes C – H, we rely on legitimate interests: We use your information for our legitimate purposes, such as providing the best appropriate content for the site, emails and newsletters, to improve and promote our products and services and the content on our website, administrative purposes, fraud detection and legal purposes. When using personal data for our legitimate purposes, in order to protect your data, we will always prioritize your rights and interests over our rights and interests.

With respect to Purpose H, we also rely, as applicable, on our obligation to comply with applicable laws.

If required by applicable law, we will ask for your consent before processing your personal data for direct marketing purposes.

If required by applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us at any of the addresses listed at the end of this Privacy Statement.

If you wish to object to the data processing specified under C - F, and no direct opt-out mechanism is available to you (for example in your user account settings) to the extent applicable, please contact shopcipelice@gmail.com

Data sharing

This may include personal information such as your name, contact details, payment details and any preferences or service requests you have made when placing your delivery order.

We share your data with our subcontractors, which include transport companies and independent traders, only for the purpose of processing the shipment from acceptance to delivery and all related activities that this may entail (including, but not limited to, customer service). We do not sell or rent your information.

Competent bodies

We disclose personal data to law enforcement authorities and other governmental authorities if this is required by law or is strictly necessary for the prevention, detection or prosecution of criminal offenses and fraud.

International data transfers

Transfers of personal data described in this Privacy Statement may include international transfers of personal data to countries whose personal data protection laws are not as comprehensive as those of countries within the European Union. When required by European law, we will only send personal data to those recipients who offer an adequate level of data protection. In these situations, we enter into contracts that ensure that your personal data is still protected in accordance with European standards. You can ask for an insight into these contract items at the contact given below.

Safety

All our business and online applications and partners apply reasonable measures to prevent unauthorized access and misuse of information, including personal data. We use appropriate business systems and procedures to protect and store information and personal data. We also use security procedures and technical and physical restrictions on access and use of personal data on our servers. Access to personal data is permitted only to authorized personnel for business purposes.

Data Retention

We will retain your information, which may include personal information, as we deem necessary to provide you with the Service, comply with applicable laws, resolve disputes with any party, and to ensure regular business operations and to detect and prevent fraud or other illegal activity.

All personal data we retain will be processed in accordance with this Privacy Statement. If you have questions about the specific retention period of certain types of personal data about you that we process, please contact us at the contacts listed below.

Delivery data from our core logistics computer system is archived (which means your personal data is deleted from the system) automatically after a period of 18 months from the month after the service was provided.

Delivery data from our notification systems that may send you delivery data are archived (meaning your personal data is deleted from the system) automatically after a period of 60 days or less.

Voice and video recordings are automatically deleted within 60 days from the day they were collected.

We store all e-mails permanently or for at least 11 years because they may contain information related to the provision of services that could be important for taxes and must be presented to the tax authorities in the Republic of Croatia. E-mail is an official form of communication and any request for correction, deletion or modification of data in e-messages that could cause undeniable tax risks will be automatically rejected.

Your options and rights

We want you to be in control of how we use your personal information. You can do this in the following ways:

you can ask us for a copy of the personal data we keep about you
you can inform us about changes in your personal data or ask us to correct the personal data we keep about you
in certain situations, you can ask us to delete or block or limit the processing of personal data that we hold about you or make a complaint about the way we use your personal data

in certain situations, you may also ask us to send the personal data you have given us to a third party.

In the event that we use your personal data based on your consent, you have the right to withdraw that consent at any time in accordance with applicable law. Furthermore, in the event that we process your personal data based on a legitimate or public interest, you have the right to lodge a complaint at any time about the use of your personal data in accordance with applicable law.

We rely on you to ensure that your personal information is complete, accurate and up-to-date. Please notify us immediately of changes or irregularities in your personal data by contacting us at shopcipelice@gmail.com. We will process your request in accordance with applicable laws.

Questions or complaints

If you have any questions or complaints regarding our processing of your personal data or wish to exercise any of the rights you have in accordance with this notice, please feel free to contact us at shopcipelice@gmail.com. In case of questions or complaints, you can also contact the local data protection authority.

Changes to Notices

Given that our business is constantly changing, this Privacy Statement may also change from time to time. If you would like to review changes that may be made to this Privacy Statement from time to time, we encourage you to open the Privacy Statement and review the changes. If we make significant changes or changes that will affect you (for example, we start processing your personal data for purposes other than those listed above), we will contact you before starting to apply that process.

Cipelice lutalice jdoo

Dubrava Avenue 169

10040 Zagreb

OIB: 45275915337