The general terms and conditions govern the relations between the Buyer and the Merchant in relation to the conditions and method of ordering products, product prices, terms and methods of payment, warranty conditions for the correctness of the sold item (so-called guarantees), the Buyer's right to a written objection to the Merchant's products and services, the right to termination of the contract, delivery of products and other services offered by the Merchant, protection of personal and other data and other issues important for entering into a contract of sale via the Internet store

The terms of business are governed by the Consumer Protection Act, the Electronic Commerce Act, the Obligatory Relations Act and other valid regulations of the Republic of Croatia.

The merchant reserves the right to change the Terms and Conditions at any time. All changes will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any changes to the Terms will apply to purchases made after those changes are posted.

The customer is obliged to check the valid Terms and Conditions before each purchase.

Prior to the purchase, the customer declares in the application that he has read these General Terms and Conditions and that he accepts them, while when confirming the order, they will be delivered to the Customer as the content or attachment of an e-mail message confirming that the contract has been concluded.

These Terms are available at all times to users of the services in such a way that they are enabled to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer through the Internet store.

Trader
Dealer name: Cipelice lutalice jdoo
Headquarters: Avenija Dubrava 169
Phone number: 091/525/6257
Email: info@cipelice.com.hr

The merchant selling via the Internet store www.cipelice.com.hr acts on his own behalf.
The merchant does not have any additional costs for means of remote communication.
Products cannot be purchased outside the borders of the Republic of Croatia.

Bather

A product buyer is any natural person who buys products via the Internet store in the manner regulated by these General Terms and Conditions, i.e. who selects at least one product, puts it in the cart, pays with a credit/debit card or chooses cash on delivery and sends the order to the Merchant.

The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.

Prices

Through the Internet store www.cipelice.com.hr, the customer is able to purchase part of the product range that is available on the Merchant's website.

All prices represent retail prices and are expressed in euros (EUR) and kuna (HRK) and include VAT and are valid for all payment methods at the time of purchase. The specified retail prices apply exclusively to the purchase of products via the Internet store and may differ from the retail prices in stores. Retail prices are valid in case of payment by the methods and under the conditions stated below.

The displayed retail prices are valid at the time the order is received.

Promotional offers are valid only at the time of order and may change without prior notice.

Product images and information

Images and descriptions do not necessarily have to be identical to the product. The seller reserves the right to make mistakes in the product description and images.
Deviations in color and material that are common on the market remain reserved. The usual deviations in buckles (e.g. decoration) and with regard to small deviations in performance in relation to material samples are also reserved, especially in relation to the color tone, because the samples or models are shown to the customer only for the purpose of informing and approximately determining the characteristics of the goods. , without guaranteeing equality.

The merchant undertakes to try to the maximum extent possible to ensure the up-to-dateness and accuracy of the information on the Internet pages, especially in relation to the price of the offered products and services. The merchant is responsible for any errors in the product description, images, and errors made during price changes and page updates.

In the event of such an error, and especially if the price displayed on the website for any reason does not correspond to the actual price of the product, the Merchant will inform the Customer about it without delay, and enable him to cancel or change the order.

If the buyer decides to cancel the product order, the merchant will return the money paid to the buyer as soon as possible, and no later than within 14 days from the date of notification of the order cancellation.

User registration and Product order

Products are ordered electronically, and the product can be ordered by registered users and guests. Registration is done by creating a user account. Registration is free. During registration, the User creates a username and password. The user is responsible for all actions and orders made under his user name.
The registered user/customer is responsible for the accuracy and completeness of the data entered during registration and purchase.

The product is ordered via the shopping cart. When the Customer places an order, the contract is concluded, and the Merchant will notify the Customer of the fact of the conclusion of the contract immediately by e-mail that the contract has been concluded by delivering the Order Confirmation via e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Merchant's customer service and other information in accordance with the Law. Along with the order confirmation, the Customer will also receive the General Terms and Conditions of the Internet Store and the Notice on the Right to Unilateral Termination of the Contract, which is an integral part of the Form on the Right to Unilateral Termination of the Contract, and by accepting these Terms and Conditions, the Buyer expressly consents to the General Terms and Conditions and the Notice on the Right to the unilateral termination of the contract is an integral part of which the Form on the right to unilateral termination of the Contract is delivered in the specified manner, i.e. by email.

After sending the order confirmation, the customer can only change the order by contacting Customer Service at the email: info@cipelice.com.hr or by using the form on our website https://cipelice.com.hr/pages/contact .

On the webshop, the Customer can pay for his order by clicking "Buy". In the shopping cart, they will then see the total amount of the purchase (including the costs of additional services: delivery and VAT included).

The trader will deliver the products to the customer in the ordered quantity if they are available.

In the event that the merchant is unable to deliver a certain product within the stipulated period because the ordered product is not in stock or it is no longer possible to order it from the supplier, the merchant will notify the customer in writing, by delivering a Notice of Delay in the Delivery of the Ordered Goods by e-mail, who may cancel the order product or possibly accept a new delivery date.

If the customer decides to cancel the product order, the merchant will return the money paid to the customer as soon as possible, and no later than within 14 days from the time the delay occurred.

Delivery/collection of goods

The price of the delivery service is not included in the price of the product. The cost of delivery is charged in the amount of €5.00/37.67 HRK including VAT.

When the goods are ready for delivery or pick-up, the Merchant sends the Customer a Notice about the goods' readiness for delivery via e-mail.

The delivery of the purchased product is made to the delivery address specified when creating the order.
The product is delivered to the customer exclusively on working days during the working hours of the postman of the Croatian Post, according to the terms and conditions of the Croatian Post.

In the event that one of the ordered products is missing, the Merchant will deliver it free of charge as soon as possible.

Products can be purchased outside the borders of the Republic of Croatia.
Delivery of ordered goods is charged at €14.99 / HRK 112.97 (VAT included).
Goods are delivered by Hrvatske Pošte employees.

The delivery time of goods available in the e-commerce is from 3 to 14 working days, except for products for which the customer has been informed of a different delivery time.
The delivery period begins after receipt of the order, i.e. after the customer receives a confirmation of receipt of his order.
Saturdays, Sundays, holidays and non-working days are not included in the delivery time.
In the event that the buyer refuses to receive the correct and undamaged goods he ordered, the Merchant has the right to deduct from the paid amount of the purchase price the amount of direct costs related to delivery.

Payment

The customer can pay for the ordered products and services in one of the following ways:
1) cash on delivery
2) credit and debit cards: MasterCard, Maestro, VISA, through the CorvusPay system.

3) transaction account (virman)

The customer pays for his order by clicking "Buy". The customer then sees the total amount of the purchase in his shopping cart (including the costs of delivery and/or assembly of the product if he has chosen the aforementioned services and including VAT).

Security of payment

Corvus Pay applies the most modern standards in data protection - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between the Corvus Pay system and the authorization centers of the card houses is carried out in a private network, which is protected from unauthorized access by a double layer "firewall".

Liability for material product defects

The merchant is responsible for material defects of the items he sells on his website in accordance with positive regulations, in particular the Law on Obligations of the Republic of Croatia and the Law on Consumer Protection.

Complaints

Complaints can be submitted via e-mail: info@cipelice.com.hr.
Complaints submitted by e-mail should contain the title CLAIM BY ORDER (order no.)
The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.

In the event that the shipment is damaged during transport, such damage is visible upon collection of the shipment, and in this case the Buyer is not obliged to collect the shipment.

In the event that the defects are the result of unprofessional delivery, storage or other unprofessional actions of the buyer, the Buyer is not responsible.

The exercise of rights in the case of a reported complaint is carried out in accordance with the Law on Consumer Protection and the Law on Obligatory Relations.

Cancellation and termination of the contract

The customer can cancel the order at any time up to the moment of delivery of the product to the customer by sending a statement of order cancellation via electronic mail to the email address: info@cipelice.com.hr .

If the order is canceled before the products have left the Merchant's warehouse, the customer has the right to request a refund of the total amount paid for the products and other selected services.

After canceling the order, the Customer will receive an Order Cancellation Confirmation by e-mail.

The right to terminate the contract under Section IV, Article 72 of the Consumer Protection Act:

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The term in question begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

If with one order the buyer has ordered several pieces of goods that are to be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the deadline begins to run from the day when it is delivered to the buyer or a third party specified by the buyer, who is not the carrier, handed over to the last piece or the last shipment of goods.

If the Seller does not notify the Buyer of the Buyer's right to unilaterally terminate the contract, this right shall expire within 12 months from the expiration of the term for termination (the 12-month term begins after the expiration of the 7-day term provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 7 days from the day the Customer receives the notification.

Before the expiry of the term for unilateral termination of the contract, the buyer is obliged to inform the trader about his decision to terminate the contract, using the Form for unilateral termination of the contract, which can be found here: ( link to the form ) or through any other unambiguous statement expressing his will to terminate the contract , sent by e-mail to the Merchant's address: shopcipelice @gmail.com or by registered mail to the address of the Merchant's headquarters: Zagreb 10040, Avenija Dubrava 169.

A copy of the form for unilateral termination of the contract, which can be found on the Merchant's website, can be electronically filled out and sent by the Buyer.

The merchant undertakes to deliver to the consumer, without delay, the Confirmation of Receipt of the Declaration of Termination by electronic mail, which the Buyer specifies in the Form or in the Declaration of Termination.

The buyer is obliged to send the statement of termination of the contract before the expiry of the term for termination of the contract.

The buyer is obliged to return the goods without delay, and no later than within 7 days from the day when he informed the trader about his decision to terminate the contract.
The buyer is obliged to bear the direct costs of returning the goods in the amount of €5.00 / HRK 37.67.
The trader undertakes to return the entire amount of the paid funds to the buyer within fourteen (14) days after receiving written notice of termination of the contract.
The merchant is not obliged to refund the amount paid before the goods delivered to the customer are returned to him, unless he has offered to pick up the goods returned by the customer himself, i.e. after the consumer provides him with proof that he has sent the goods back to the merchant, if the merchant has been informed of this before receipt of goods.

The merchant undertakes to refund the amount paid using the same means of payment used by the customer when paying, unless the customer expressly agrees to another means of payment, and on the assumption that the customer is not obliged to pay any additional costs for such a refund.

Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

Exclusion of the right to terminate the contract

The customer does not have the right to terminate in the cases prescribed by Article 79 of the Consumer Protection Act, especially if:
- the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may appear during the duration of the consumer's right to unilateral termination of the contract;
- the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer.

Contract duration

The contract that the Buyer enters into with the Merchant is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.

Customer's written complaints and disputes

These General Terms and Conditions are drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers can submit their written complaints about the Seller's products or services directly at the business premises at the address of the Seller's headquarters or send them to the Seller's address: Zagreb, Trg Ante Starčevića 7, by post, fax or e-mail to the address: info@cipelice.com. hr as stated in the Seller's information.
The seller is obliged to confirm without delay that he has received the written complaint of the Buyer, and to respond to it no later than within 15 (fifteen) days from the date of receipt of the written complaint.

In case of a dispute between the Buyer and the Trader, a report can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts or a proposal for conciliation at the conciliation centers.

In the event of a dispute between the Buyer and the Trader, they will try to resolve the problem by agreement and peacefully, otherwise the Court in Zagreb is competent.

Pursuant to regulation no. 524/2013 of the European Parliament and of the Council, there is an obligation for traders participating in online sales contracts to provide an electronic link on their website to a platform for online resolution of consumer disputes. The online consumer dispute resolution platform can be accessed by the customer via this link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR