Dear customers, we want your shopping experience to be pleasant. If you still need to return or exchange a product, please read the terms and conditions and follow the instructions:

1. Deadline for return or exchange
   You can request a return or exchange of items within 15 days of receiving the package .

   • We consider the collection completed 2 working days after sending the package , unless there is a delay. In this case, the number of days of delivery delay is added.

2. Product return conditions
   For a return to be approved, products must meet the following conditions:

   • They must not be worn, used or damaged.
   • They must be returned in their original, undamaged packaging.

3. Return or exchange procedure

   • Log in to your account on our website.
   • You will find detailed instructions for a return or exchange within your user account.
   • Once we receive and inspect the returned product, we will notify you of the refund/exchange status.

If you have any additional questions, please feel free to contact us at info@cipelice.com.hr.

Thank you for your understanding and for being part of our team of satisfied customers!